Frequently Asked Questions

Do you have a question about our rental process?

What are your hours?

10:00 am - 6:00 pm, Monday - Friday.
Our hours occasionally vary based on the Holidays.

When can I pick up my rental?

Depending on which day your pick-up is scheduled, you can arrive any time between our business hours. Ideally, please arrive prior to 5:00pm for time to load the equipment and complete any necessary paperwork.

Can I pick up my rental a day early?

Yes, but only when the equipment is available. There is an extra day added to the rental cost for a longer duration. Feel free to check with our staff for availability and price.

Where are you located?

1000 Cottage Grove SE, Grand Rapids, MI 49507 - Google Maps →

Does Speaker On A Stick take after hours phone calls?

We do, but you'll have to leave a voicemail (which will forward to our personal phones) for us to know that you've called. You can reach us at (616) 988-9671. Once you leave a voicemail we'll get an email notification and can call you back ASAP.
If you have one of our rental packages and need immediate assistance after hours, please send an email to carl@onstageservices.com.

Can I play music from...?

Pretty much any electronic device with an 1/8" (3.5mm) headphone, line out, or similar output jack will work.

How "easy" is it to set up our speaker system packages?

For many of our customers, this is their first time renting and setting up a speaker system. We encourage you to browse the how to section or contact us with any questions you may have.

Online set up instructions are always available and we provide a printed copy of the instructions with every rental. We will even go over setup and operation with you upon picking up the equipment should you have any questions.

Call, leave a voicemail, or email us if you have any issues while setting/operating up the equipment.

NEED IMMEDIATE ASSISTANCE? If you've rented our equipment and need immediate assistance after our business hours, please send an email to carl@onstageservices.com.

NOT AS PRESSING? If your matter isn't as pressing, you can reach us at (616) 988-9671. If it's after our business hours or over the weekend, you must leave a voicemail for us to be notified that you've called. Once we're notified, we will return your call as soon as possible.